فصلنامه آموزش و توسعه منابع انسانی
پیاپی 20 (بهار 1398)

Competition in today's world is not having assets but having two other essential elements. One is investing in knowledge and learning in the organization, and the other one is the training of capable employees. The purpose of this study was to design a staff empowerment model based on organizational learning. The research method has been used in terms of qualitative-quantitative nature (mixed) in terms of applied type and in mixed research methods, exploratory method is used sequentially. The data collection tool was semi-structured in the qualitative section of the interview and a researcher made questionnaire in the quantitative section. The statistical community in the qualitative sector is the knowledge and expertise of human resources in the banking system and universities. Sampling was done using a non-probabilistic sampling method including targeted techniques (snowball chains), based on which 18 interviews with experts in the banking industry took place and from among them, it was interviewed with 10 people through the focal group. For analysis of qualitative information, content analysis and open, axial and selective coding method is used and in this way, the MAXQDA2018 software is used. The statistical populations in the quantitative chiefs of staff and managers of Sepah bank branches in Tehran province were 322 people. A sample of 175 people was identified using the Cochran formula & stratified sampling. For analyzing quantitative data, structural equation and PLC software have been used. The obtained pattern includes organizational learning relationships and empowerment of employees, components, indicators and impacts of empowerment based on organizational learning. Based on research findings, empowerment of employees based on organizational learning leads to productivity, dynamism and agility.

The purpose of the present study was to measure the effectiveness and efficiency of three training, electronic support system, the combination of training and electronic performance support system, for improving performance and increasing employee efficiency. The research method was semi-experimental, and the post-test with the control group was used to measure the performance and efficiency of the staff. The statistical population in this research was 570 insurance agents of the Day insurance company throughout the country. Among them, 60 insurance agents were selected by cluster sampling method and randomly divided into three groups: "Electronic training," "Electronic Performance Support System" And "Combination of electronic training and electronic performance support system.” A questionnaire was designed with the help of subject specialists to measure the actual performance of the participants. Content validity was used to determine the validity of the questionnaire, and the reliability of the sculptors (correlation coefficient was 0.79) was used to assess the reliability of the questionnaire. To measure the efficiency (amount of time spent completing the job task), the arrival time of the insurance agents to the Electronic Performance Support System and the moment of their departure from this environment is estimated. The collected data were analyzed using multivariate analysis of variance and post hoc tests. The results of the data analysis showed that the insurance agents who participated in the "Combination of Electronic training and the Electronic Performance Support System" group had better performance compared to the insurance agents in the other two groups, and they did their job activity in a shorter time.

This research aims to study professional identity in the mutual experiences of human resources training and development of graduate students at Tabriz University. In this research, a qualitative approach with a phenomenological method was used. The population of the study consisted of all human resources training and development students studying at Tabriz University who are familiar with the field of education and human resource development. So based on purposeful sampling, semi-structured interviews were conducted with 21 students and to ensure the reliability, accuracy, and correctness of the data, the interview questions reviewed and approved by the experts and repeated study, compare continuous data, summarize and categorize information methods was used. Data were analyzed by the Smith method proposed. Results include five main themes of the role of discipline, reasons of choosing discipline, nature of discipline, limitations of discipline, promotion the status of the discipline was obtained that each main themes also has several sub- themes. Results showed that introduction of discipline, reinforcing its position, providing the necessary and related professional resources and determination of the boundaries of disciplines can be useful steps in achieving professional identity of human resources training and development graduate students.

The purpose of this study was to design and validat an individual development plan in Ansar Bank. The research method was a mixed approach. The statistical society of this research includes all administrators and employees of Ansar Bank, as well as human resource development experts working in different organizations with writings and experiences in the field of individual development planning. Sampling in the qualitative part of the research was done purposefully, and in the quantitative section, it was done randomly. Semi-structured interviews and self-designed questionnaires were used to collect data. Content validity of the questionnaire was confirmed by experts and its reliability was assessed by Cronbach's alpha test. To analyze the findings of the qualitative section, open and axial qualitative analysis was used and a single-sample T-test was used to analyze the quantitative data. In total, qualitative findings were classified into 14 main themes: development strategy; comprehensive human resources management system; audience analysis (identification of individual needs); appraisal and merit analysis; goal setting; identification of organizational needs; organizational managers; outcomes; Feedback; the determination of education and development methods; the existence of timing; the development of culture; the elaboration of an executive mechanism; and the evaluation of the results. The fourteen themes extracted from the data analysis were eventually divided into three general categories: executive components, supportive components, and outcomes. The findings of the quantitative section showed that the various components of the model are valid from the perspective of the employees and managers of Ansar Bank and have the ability to implement in the bank.

Learning is the only source of sustainable strategic advantage for companies. New technologies, including e-learning, have created a variety of training opportunities for corporate employees. But the continuity of these courses is of great importance. The main purpose of this research is the effect of continuing e-learning on the professional development of employees. The research method is descriptive and correlational. The statistical population of this research was 924 employees of Communication Services Company, 272 people were selected by random sampling and completed 260 standard electronic questionnaires. To analyze the data, independent t-test, ANOVA, correlation coefficient, and linear regression were used. The mean score of e-learning and professional development of the staff of Communication Services Company is higher than the average. The interest in the continuity of e-learning (4.61) shows that perceived applicability and integrity have the highest score and perceived merit lower score. Also, e-learning in the three subscales of user satisfaction, perceived intimacy, and interest in continuing learning has had the most significant impact on the increase of professional development of employees. The continuity of e-learning in communication services company has relatively high effectiveness. Perceived communication component, usability, internal motivation, interest in perceived self-retention e-learning, user satisfaction, information quality, and perceived competence have the highest mean.

The purpose of this study was to analyze the current status of training evaluation in private banks and identify the challenges in it. The present study was carried out qualitatively with the case study method. In this regard, the statistical population of the present study consisted of all training experts and specialists working in Private Banks that were selected non-randomly and purposefully. Semi-structured interviews were used to collect the research data. Also, for analyzing qualitative data, Graneheim and Lundman's method was used. To determine the validity and reliability of the data collected, the guidelines provided by Creswell and Poth was used. The results showed that per 1,000 Employee 2/6 training staff are in the training unit of the organizations. Also, 78% of the staff in the training unit in organizations have university education unrelated to their career. Another finding was that all private banks use Kirkpatrick's model to evaluate their training courses, and only three of the organizations have used other models to evaluate their training courses. Finally, the challenges faced by organizations in the field of training evaluation were categorized into 13 categories.